Shipping policy

Last Updated: July 31, 2026

This policy explains how we handle delivery for your orders. Please read it carefully before making a purchase.

A. Free Shipping & Order Processing
We offer free standard shipping on every order, with no minimum purchase required. We do not offer expedited shipping at this time. Once we receive your payment, we process your order within 1–3 business days. During busy periods, this may take a little longer; if so, we will email you.

B. Estimated Delivery Times
Delivery times are counted from the day your package leaves our warehouse. For addresses within the United States, please allow approximately 10–16 business days. For international destinations, please allow approximately 16–22 business days. These are average estimates; actual delivery can be affected by customs clearance, weather, carrier delays, or local holidays.

C. Tracking Your Shipment
After your order is dispatched, we send a tracking number to your email address. You can use it to follow your parcel on the carrier's website. If you do not receive tracking within 3 business days after dispatch, please check your spam folder. If still missing, contact us.

D. International Orders – Customs & Duties
For orders shipped outside the USA, your package may be subject to import duties, taxes, or clearance fees imposed by your country. These charges are your sole responsibility – we cannot estimate or prepay them. Please consult your local customs office before ordering. Customs processing may also add extra transit time beyond our control.

E. Address Accuracy, Damage, and Lost Packages
You are responsible for providing a correct and complete shipping address. If a parcel is returned due to an address error, we will contact you for a new address, and a reshipping fee will apply. If your order is still in processing, we may be able to update the address – contact us immediately. Upon delivery, inspect the outer packaging. If damaged, refuse or take photos and report within 7 days with your order number and photos – we will help with carrier claims. If tracking shows no movement for over 5 business days, email us for investigation. For confirmed loss, we offer replacement or refund.

F. Contact Us
For any shipping questions, please email us at info@paddygentle.shop. We respond within 24 hours (weekends/holidays may cause slight delays).

Policy Updates: Paddy Gentle reserves the right to modify this policy at any time. The latest version will always be posted on this page.